Frequently Asked Questions

General Owners Pre-Authorized Payment

Questions about financing, managing your account or our Web site? Start here with our Frequently Asked Questions.

GENERAL

Q. After I’ve decided on my next Mercedes-Benz vehicle, what steps do I take to lease or buy through Mercedes-Benz Financial?
Q. After I’ve decided on my next Mercedes-Benz vehicle, what steps do I take to lease or buy through Mercedes-Benz Financial?
A. Once you decide on a vehicle, you can Apply For Credit by clicking here. Once your application is submitted, notification will be sent to your preferred Mercedes-Benz dealer, who you can then contact to arrange the last details. You can also apply for credit in person at your preferred dealer.

Q. I’m coming towards the end of my current contract, how can I find out what vehicles work for me?
Q. I’m coming towards the end of my current contract, how can I find out what vehicles work for me?
A. Take advantage of our Payment Calculator. Here you can do everything from calculating your overall budget to comparing monthly payments for the various Mercedes-Benz Financial programs. The Planning Centre will help you research not only what vehicles you can afford, but also move along the process at the dealer by allowing you to complete your credit application online.

Q. If I apply for credit or access my account online, will the information I provide and view be secure?
Q. If I apply for credit or access my account online, will the information I provide and view be secure?
A. Rest assured that at Mercedes-Benz Financial we're as concerned about this as you are. We safeguard your personal information with industry-standard security technology. In order to make sure you're receiving all the benefits of our safety and security procedures, we suggest you upgrade to the latest version of your Web browser.

Q. Can I lease or buy a pre-owned Mercedes-Benz vehicle?
Q. Can I lease or buy a pre-owned Mercedes-Benz vehicle?
A. Yes. Mercedes-Benz Financial also offers competitive financing programs customized specifically for pre-owned vehicles. Please inquire with your local dealer.

Q. In a First Class Lease, how many kilometres can I drive?
Q. In a First Class Lease, how many kilometres can I drive?
A. To fit the varied driving habits and preferences of our customers, Mercedes-Benz Financial offers several different lease programs. For Mercedes-Benz vehicles, our standard lease allows for 24,000 kilometres per year, and our low-kilometre lease allows for 18,000 kilometres per year. In addition, we offer an extra-kilometre lease if you drive more than 24,000 kilometres per year.

Q. How do I go about purchasing my vehicle at the end of my lease?
Q. How do I go about purchasing my vehicle at the end of my lease?
A. Your vehicle may be purchased at the end of your term by contacting a lease maturity advisor.

Q. Is it possible to extend a lease that is ending, for example if my new Mercedes-Benz vehicle isn’t available yet?
Q. Is it possible to extend a lease that is ending, for example if my new Mercedes-Benz vehicle isn’t available yet?
A. You may have the option of extending your lease. Please contact a lease maturity advisor to review your options.

Q. What happens if I would like to terminate my lease early?
Q. What happens if I would like to terminate my lease early?
A. You may, in fact, have various options available to end your lease early, as per the terms of your lease agreement. To inquire about your available options, please contact the Mercedes-Benz Financial servicing office via e-mail or by phone (see below).

Mercedes-Benz Financial
Toll Free: 1-888-LEASE MB (1-888-532-7362)