Q. What is Pre-Authorized Payment?

Q. What is Pre-Authorized Payment?
A. Pre-Authorized Payment is a free service available from Mercedes-Benz Financial that automatically deducts your monthly vehicle payment electronically from your chequing or savings account.

Q. How does Pre-Authorized Payment work?

Q. How does Pre-Authorized Payment work?
A. Each month your payment is deducted from your enrolled chequing or savings account. If the date happens to fall on a weekend or holiday, the debit is processed the next business day.

Q. What do I need to qualify for Pre-Authorized Payment?

Q. What do I need to qualify for Pre-Authorized Payment?
A. All you need is a chequing or savings account in good standing with a financial institution. To sign up, you'll also need to supply some basic personal information, chequing or savings account information, as well as your Mercedes-Benz Financial account number(s).

Q. How do I sign up for Pre-Authorized Payment?

Q. How do I sign up for Pre-Authorized Payment?
A. Simply complete the Authorization Agreement. (All account holders must sign the Authorization Agreement.) Make sure all the information is complete, then print and sign the document and mail it and a void cheque to the Mercedes-Benz Financial office that services your account.

Mercedes-Benz Financial
2680 Matheson Blvd. East
Suite 500
Mississauga, Ontario
L4W 0A5
Toll Free: 1-888-LEASE MB (1-888-532-7362)

Q. How will I know my Pre-Authorized Payment service has been activated and I can stop mailing payments?

Q. How will I know my Pre-Authorized Payment service has been activated and I can stop mailing payments?
A. You are responsible for mailing your payments until you receive a confirmation letter stating that you are enrolled in Pre-Authorized Payment. The enrollment process takes approximately 30 days after we receive your Authorization Agreement. It is very important that you continue mailing your payments until you receive this confirmation letter.

Q. What if I haven't received a confirmation letter after four weeks?

Q. What if I haven't received a confirmation letter after four weeks?
A. In this situation, contact Mercedes-Benz Financial via e-mail using Contact Us or by calling the Mercedes-Benz Financial office that services your account to check the status of your Pre-Authorized Payment registration.

Mercedes-Benz Financial
Toll Free: 1-888-LEASE MB (1-888-532-7362)

Q. Do I include a payment with my Pre-Authorized Payment Authorization Agreement?

Q. Do I include a payment with my Pre-Authorized Payment Authorization Agreement?
A. Yes, you can include a payment with the Pre-Authorized Payment Authorization Agreement. Continue making payments by mail until you receive a confirmation letter from Mercedes-Benz Financial.

Q. Can I use Pre-Authorized Payment for more than one Mercedes-Benz Financial account?

Q. Can I use Pre-Authorized Payment for more than one Mercedes-Benz Financial account?
A. Yes. Pre-Authorized Payment can be used to make payments on as many Mercedes-Benz Financial accounts as you like. Simply complete the Authorization Agreement process for each account. Make sure the Authorization Agreement is complete, then print and sign the document and mail it and a void cheque to the Mercedes-Benz Financial office that services your account.

Q. What if I change financial institutions?

Q. What if I change financial institutions?
A. Transferring Pre-Authorized Payment to a new chequing or savings account is easy. All you need to do is complete a new Authorization Agreement with your new account information and send it to Mercedes-Benz Financial along with a void cheque. We'll update your Pre-Authorized Payment information and send you a confirmation letter stating that we have processed your information change. The process takes approximately 30 days after we receive your Authorization Agreement. Payment will be drawn from your current account until Mercedes-Benz Financial and your financial institution have processed the request. In the interim, if you have closed your current bank account you must make payment by mail.

Q. What if I decide to discontinue Pre-Authorized Payment?

Q. What if I decide to discontinue Pre-Authorized Payment?
A. To cancel Pre-Authorized Payment simply complete and submit the Cancel Pre-Authorized Payment online form within the Statement Options tab of Update Profile. You can continue making payments by mail, or sign up for Pre-Authorized Payment again at a later time.

Q. I need to speak to a Mercedes-Benz Financial representative about Pre-Authorized Payment. Who do I contact?

Q. I need to speak to a Mercedes-Benz Financial representative about Pre-Authorized Payment. Who do I contact?
A. If you still have questions about the service, please contact the Mercedes-Benz Financial servicing office via e-mail using Contact Us or by calling the Mercedes-Benz Financial office that services your account. Before calling, make sure to have your banking information and Mercedes-Benz Financial account number(s) available so that we can serve you as quickly and efficiently as possible.

Mercedes-Benz Financial
Toll Free: 1-888-LEASE MB (1-888-532-7362)